Customer Success Specialist

Full-Time
Troy, MI
January 1, 2019

As part of the Alchemie team you will be interacting with two groups of customers, college faculty and their students. In this position you will demonstrate our Mechanisms app and Epiphany data platform to professors, through on-line demos and in-person meetings, with a goal of increasing adoption of the technology as an active learning platform for college classrooms. You will work with both faculty and students in on-boarding the technology and answering their questions as issues arise. Your subject matter expertise will be used to create new content, both by authoring new problems for mobile applications and in creating support material for student use. As part of our content team, you will also work with our researchers to produce literature for peer-reviewed publications and for our own technology blog.

This position will put you at the forefront of educational technology, as we position Alchemie for growth by building Augmented Reality applications and advanced assessment analytics for chemistry and other STEM courses.

We are looking for a person with strong interpersonal and communication skills, with a gift for writing and creative problem-solving. You will work side-by-side with software developers, data scientists, content specialists, and marketers to build the Community of Practice for the Alchemie technology suite.

Requirements:
Chemistry or Chemistry Education degree, with a minimum of a BA/BS
Instructional experience – either through peer-led tutoring or classroom experience (organic chemistry instruction is not a requirement, but is a strong plus)
Strong technology skills, especially with Google Apps and Microsoft Office Suite
Aptitude to learn new technology platforms, such as CRM software

Commitment and passion for learning
Enthusiasm for solving big problems through entrepreneurship
Ability to work in a dynamic startup environment
Passion for doing what’s right for the customer
Love of games a definite plus!

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